Can't access the portals "Unauthorised Access"

Unauthorised access - User tries to log in and cannot get access, instead gets a padlock and "Unauthorised access message". 

This can be easily fixed by the user and is due to them being signed in when the initial update took place.

Step One: Go to and click on your name in the top right (this will be a head icon on mobile devices)


Step Two: Click "Log Out"

Step Three: sign back into with your credentials.

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