RELEASE: Full-Time Sign in changes

****2nd Dec - This release is now live ! Guidance is available here: FA Full-Time Sign in using email **** 


The way you sign into Full-Time is changing!

 The new look FA Full-time login page


After this new release you will no longer sign in with your current username + password and instead you will be able to use your FA Account (email + password) as part of The FA's switch to Microsoft sign in services.


The benefits of this change include;

  • The ability to switch between multiple admin roles which you hold in different leagues (A feature that has frequently been requested)
  • Greater security of your login information
  • Improved experience between FA sites


In order to get prepared for these changes, please see the guidance below


League Administrators (ie. League officials, League Secretary, League Reg. Officers etc.)

  • Please ensure that all roles within your PEOPLE section have an email address listed.
  • Please make a note of all people and their FANs. All Team Admins pushed from WGS will have FANs. This information can be downloaded via Downloads > People.
  • Please ensure you make a note of your FAN and/or password.
  • Your Email + Password credentials will be the same as your Whole Game System account. You can retrieve your password using: FA Password Reset


Team Administrators (ie. Team Manager’s, Coaches, Club Secretary’s, Team Secretary’s etc.)

  • Please make a note of your Username and Email from the account info section at the top of the ADMIN HOME page. You will need these details.
  • Your Email + Password credentials will be the same as your Matchday app or Whole Game System account. You can retrieve your password using: FA Password Reset
  • Once you have signed in using Email + Password, we will remove the Username from your account and you will continue to use your Email to sign in.
  • We will retain the Username + Password option during this transition period, so no admins should be locked out of the platform, as they can revert back to their current sign in credentials.


Please note: During the transition period we will retain both options to sign in using email AS WELL as login using username to ensure nobody is locked out of Full-Time

Both options to sign in will be retained

  • Frequently Asked Questions/Troubleshooting for FA Full-Time Sign in with email:


    ERROR MESSAGE: "You cannot take over this account. Ask your league administrator to merge this person"


    SOLUTION: This means that the user has two profiles within this leagues FA Full-Time.

    League Admins - Log into the league using your username & password > merge the two records > sign back in with email > you should now be able to link. Guidance here: Merge People in FA Full-Time 


    ERROR MESSAGE: (This occurs after you have merged a profile) "Sorry this username/password combination is incorrect. Please try again"


    SOLUTION: Firstly, double check the username/password is correct. If it still doesn't work, it's likely that your username has been taken off of your account you can fix this by:

        a) Asking another league administrator or league official to go to > People > Search > Find the account which cannot sign in > Edit > Invite to login (Guidance here: Send login invite guidance)

        b) Contact the Service desk: full-time@thefa.com who will be able to release a login invite


    We know the cause of this issue and are looking to fix this error ASAP.




    FIXED ISSUE:

    ERROR MESSAGE: "All Full-Time roles require a date of birth, please follow these steps" but email is correct in MyAccount.thefa.com ... 


    SOLUTION: Contact Full-Time@thefa.com, we can fix this for you! You can also still access your account using the "Sign in with username" button available here: Sign in with username 


    We know the cause of this issue and are looking to fix this error ASAP



  • Hi Jack, 


    can you please confirm when the old way of signing in using a username will be removed?


    Kind Regards

    Guy


  • Hi Guy,


    No timeline has been put in place to remove the username functionality. 


    We are tracking stats of logins via. email Vs username so it will be at a time when username login is minimal and a solution for leagues who wish to keep their emails separate from their FA Account is put in place.


    Regards

    Jack


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