RELEASE: Full-Time Sign in changes
****2nd Dec - This release is now live ! Guidance is available here: FA Full-Time Sign in using email ****
The way you sign into Full-Time is changing!
After this new release you will no longer sign in with your current username + password and instead you will be able to use your FA Account (email + password) as part of The FA's switch to Microsoft sign in services.
The benefits of this change include;
- The ability to switch between multiple admin roles which you hold in different leagues (A feature that has frequently been requested)
- Greater security of your login information
- Improved experience between FA sites
In order to get prepared for these changes, please see the guidance below
League Administrators (ie. League officials, League Secretary, League Reg. Officers etc.)
- Please ensure that all roles within your PEOPLE section have an email address listed.
- Please make a note of all people and their FANs. All Team Admins pushed from WGS will have FANs. This information can be downloaded via Downloads > People.
- Please ensure you make a note of your FAN and/or password.
- Your Email + Password credentials will be the same as your Whole Game System account. You can retrieve your password using: FA Password Reset
Team Administrators (ie. Team Manager’s, Coaches, Club Secretary’s, Team Secretary’s etc.)
- Please make a note of your Username and Email from the account info section at the top of the ADMIN HOME page. You will need these details.
- Your Email + Password credentials will be the same as your Matchday app or Whole Game System account. You can retrieve your password using: FA Password Reset
- Once you have signed in using Email + Password, we will remove the Username from your account and you will continue to use your Email to sign in.
- We will retain the Username + Password option during this transition period, so no admins should be locked out of the platform, as they can revert back to their current sign in credentials.
Please note: During the transition period we will retain both options to sign in using email AS WELL as login using username to ensure nobody is locked out of Full-Time
Frequently Asked Questions/Troubleshooting for FA Full-Time Sign in with email:
ERROR MESSAGE: "You cannot take over this account. Ask your league administrator to merge this person"
SOLUTION: This means that the user has two profiles within this leagues FA Full-Time.
League Admins - Log into the league using your username & password > merge the two records > sign back in with email > you should now be able to link. Guidance here: Merge People in FA Full-Time
ERROR MESSAGE: (This occurs after you have merged a profile) "Sorry this username/password combination is incorrect. Please try again"
SOLUTION: Firstly, double check the username/password is correct. If it still doesn't work, it's likely that your username has been taken off of your account you can fix this by:
a) Asking another league administrator or league official to go to > People > Search > Find the account which cannot sign in > Edit > Invite to login (Guidance here: Send login invite guidance)
b) Contact the Service desk: full-time@thefa.com who will be able to release a login invite
We know the cause of this issue and are looking to fix this error ASAP.
FIXED ISSUE:
ERROR MESSAGE: "All Full-Time roles require a date of birth, please follow these steps" but email is correct in MyAccount.thefa.com ...
SOLUTION: Contact Full-Time@thefa.com, we can fix this for you! You can also still access your account using the "Sign in with username" button available here: Sign in with username
We know the cause of this issue and are looking to fix this error ASAP
Hi Jack,
can you please confirm when the old way of signing in using a username will be removed?
Kind Regards
Guy
Hi Guy,
No timeline has been put in place to remove the username functionality.
We are tracking stats of logins via. email Vs username so it will be at a time when username login is minimal and a solution for leagues who wish to keep their emails separate from their FA Account is put in place.
Regards
Jack