Deferred
Ability to edit a parent / guardian telephone number / emergency contact
We are now no longer able to edit a parent / guardian's data such as add a telephone number this includes when they are the emergency contact. Despite the parent / guardian have control of their own data it is sometimes club error why a telephone number has not been added. (Especially as the phone number is right at the bottom of a scroll down form which can easily be missed) It would be helpful for a club administrator to be able to add or change emergency contact details.
This would also be useful if we could add/amend the email address of the parent/guardian as sometimes the parents are not comfortable with technology and getting them to log into Whole Game and do it themselves is not always an easy task for clubs.
This is particularly an issue if the parent already has a FAN due to being a player in the past, some of the contact detail is usually out of date and previously I would update it based on the information we collect on our Club Registration form.
We used to be able to make certain changes to parent / guardian information. Understandably not all information would be edible by clubs but where there may be an address change or a phone number change for example, it would be helpful if access to those was available to club administrators.
A further point on this is the ability to remove parents/guardians - for example once they have been added if they are the incorrect person. Another issue is if they are custodial issues and a parent needs to be removed as part of a court order and won't/can't logon to remove themselves
You also tend to end up with the wrong email address linked to a parent FAN following a merge for duplicate FAN numbers. Many 'older' FAN records have out of date email addresses and missing mobile numbers. Would be really useful to be able to edit this as I don't think many parents will do it. It keeps the emergency contact numbers up to date and in line with the club registration forms.
At present, to abide by GDPR as well as tidy up our data, we need parents/players to be responsible for their own data by logging into myaccount.thefa.com and updating their details. Therefore at present this idea won't be taken forwards.