DBS FAQ's

Q: Who gets a notification when a DBS applicant is added to the club and needs verification completed? 

Once an application is at the point of verification by the organisation (so self-verification has not been selected, or it has failed), all verifiers who are associated the club which the application is linked to will receive a notification

Q: If I am a verifier, how do I apply for my own DBS?

This can be initiated through your club, and if you fail digital ID verification, your documents can be verified by another Key Official from your club. As a verifier, you will need separate access to Know Your People when you are an applicant - please submit a ticket to the Grassroots Service Desk to request your verifier and applicant access to be separated (you will need to provide another email address, which is different from your FAN, for this to be actioned). 

Q: As a County FA, how do I initiate a DBS for a non-volunteer?

This will be done the same as initiating a DBS for an official. The applicant will need to select the correct role type [paid workforce] within the application. The Terms & Conditions confirm that it is the responsibility of the applicant to select the correct role. 

Q: Can I choose to opt-out of digital ID?

There is no option to Opt-out of self-verification, however if the applicant does not meet the requirements for documentation, then they will automatically go through the traditional verification process

Q: What password do I use to log-in to Know Your People?

The same one that you initially set-up with Online Disclosures can be used in fachecks.knowyourpeople.co.uk 

Q: What happens to any applications still in progress on WGS?

Any unpaid applications will be cancelled and need to be re-started in Club Portal 

Q: What happens if I change my email address after the DBS has been initiated?

Please raise a ticket with the service desk on this link - https://grassrootstechnology.thefa.com/support/tickets/new and this can then be updated.