Managing Payments During A Return to Football

As we resume playing football once again, you may want to reconsider some of the payments you have set up for your team through the Matchday app. You may wish to charge your players less, stop or suspend subscriptions or allow players to get into credit for next season.

Cancelling Existing Payments

You may prefer to cancel all payments you've set up so far and settle the season with either a new one-off fee or a monthly fee for the remaining months of the season.

Remember: Pay as you play fees will still work in exactly the same way as a 'normal' season so this is also an option.

To cancel all current payments, head to the Payments Portal and select the 'set up' and 'annual fees' tabs.

Click the dropdown arrow next to the fee you wish to cancel and click 'assign to players'. This will bring up all of the players in your club or a specific team.

Set everyone whose fee you wish to cancel to 'Not Applied'. Remember to click 'Apply' at the top, then scroll to the bottom of the fee and click 'save'.

This will take any outstanding payments of this fee out of those players' outstanding payments.

Suspending Subscriptions

Please note: This only blocks automatic subscriptions from being paid into your PayPal account. It will not prevent payments being requested unless the fee is amended in the Payments Portal.

Firstly log into your PayPal account associated with your club.

Then select the 'subscriptions' quick link. You can also access this by clicking 'Pay & Get paid' along the top options bar and selecting subscriptions from there.

Select 'Subscriptions' from the menu on the left and then 'active'. You can also double check all have been suspended under the 'All' tab.

Click the three vertical dots along the subscription you wish to pause and select 'update status'.

Then select the option you require for your subscription. You can also add a reason for your selection. Be sure to save any changes you make.

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