To log in to Matchday you may need to double check you have all your FA data in order. Here's a breakdown of what you can do as a player or parent and what you can do as a club official.
TABLE OF CONTENTS
- Players/Parents - Checking If You Can Sign In
- Players/Parents - Unable to Sign In
- Clubs - Ensuring players/parents can sign in
Players/Parents - Checking If You Can Sign In
You can always check if you will be able to log in to Matchday by attempting to log in to myaccount.thefa.com. Enter in your email and password and click sign in.
You will then be taken to your My Account page, which gives you lots of information about your FA data including your name, DOB and all the teams you have given consent too.
For Parents/Guardians: you will be able to see all of your linked children on the My Account page, as well as all of the consent you've given to their clubs. If you cannot see your child/ren on this page you need to ask you club to link you and that child together.
If you are able to sign into My Account then, as long as your club have added you to a team correctly and you see your club in the consent section, you will be able to sign into Matchday with the exact same login details.
Players/Parents - Unable to Sign In
You may try to sign in to the Matchday app, or to myaccount.thefa.com, and receive this error message:
As explained please do visit grassrootstechnology.thefa.com or the myaccount.thefa.com page and click 'Sign in Using FAN'.
This will then take you through a process that will claim your FAN and email and make it unique so you will no longer have any duplicate accounts that share your email. A full breakdown of this process is here.
You can even access the 'Sign In Using FAN' flow directly from the app. Just select the corresponding option and it'll take you through the same flow as you can access from nearly every FA login.
Clubs - Ensuring players/parents can sign in
As a club official, this includes chairmen, secretaries, treasurers and player registration officers, you need to make sure that each player has been assigned to a team in your club, has given consent and has been league approved. Here's a full breakdown on registering a player correctly.
As long as your player is registered correctly then it becomes their responsibility, unless you've added your email to those players in bulk, to make sure they have no duplicates.
If, after ensuring all of your players are correctly registered and they've been through the 'Sign In Using FAN' process, they still can't sign in then please get in touch with your county FA who will be able to assist. They can then forward any issues onto Matchday@thefa.com if necessary.