Incorrect Team showing when Assigning Players to Teams - Juniors
We are aware of an issue where the incorrect teams are currently showing when assigning junior players.
If you are unable to assign a player to the correct team in their age group please submit a ticket on the link below and we will be able to assign them for you.
Please ensure if submitting a ticket you include the following information
1. Name of Club
2. Name of Player
3. Team(s) they need to be added to
https://grassrootstechnology.thefa.com/support/tickets/new
UPDATE - 28/02/2023
Impacted: Youth Clubs assigning players
Issue: When assigning a youth player to a team, Club Portal is returning the wrong age group to add the player into.
Status: We are investigating as a priority – this is expected to last until the end of the week
Workaround: Please contact your County FA who can add players in to the correct team on your behalf. Where leagues have a registration deadline, SCORY allows for the option to approve registrations past their set deadline with special permission from the competition management committee.
Next Update expected: Friday 3rd March
We apologise for the inconvenience caused
Update 10/03/2023
Development work on the fix is nearing completion and we're hoping testing can start early next week with the fix being released (subject to successful testing) late next week.
Please continue to submit any players that cannot be assigned to the correct teams and they will be added for you.
Update 16/03/2023
This is now resolved for all ages except in the case of a 6 year olds birthday where U7s are not given as an option. To be clear, this means they will only not be able to be added to a team for one day! This will be rectified next week.