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Knowledge base
Player Registration
Whole Game System Account
16
WGS Login - my email exists on more than one account
I don't know my FAN
IMS Administration Tab
Downloading Squad Lists
Whole Game System Notifications
See all 16 articles
Searching for players
8
Contract Players
Contract Players (INTERNAL)
Professional/Semi Professional Player Message
Internal Server Error
Searching for a player within your club
See all 8 articles
Player Photographs
2
Photo locked - Unable to upload a photo.
How to upload a photo to my child's account
Editing League Memberships
0
Adding/Editing Players Details
5
New: Email Capture Tool for Youth & Adult Players
New: Parent/Guardian guidance - linking U16's
Changing Player Details
Adding an email address to an Under 16
Bulk add emails for Adult players (16+)
League Guidance
4
How to register my league to use Whole Game System Player Registrations Complete Walk-through
Approving a transfer through WGS (League)
Approving a registration submission (No Transfer Required)
League Structure
Registering a player
11
Full guidance on registering players using WGS
Assigning a player to your team
Confirming offline consent
Adding a player photo
Submitting to league for registration approval
See all 11 articles
Player Registration Pilot - Clubs
13
How to register a player (Isle of Man, Jersey & Guernsey only)
Assigning a player to a team (Isle of Man, Jersey & Guernsey only)
How to add a Player Registration Officer
Download a squad list (Isle of Man, Jersey & Guernsey only)
Export player data (Isle of Man, Jersey & Guernsey only)
See all 13 articles
Player Registration Pilot - Leagues
3
How to set Player Registration Requirements (League)
How to download a player list (League)
How to approve or reject a player - league
Full Time Integration
Requesting Integration
2
How to request integration
Step by Step Process for Integration
Team Administrators for Integrated Leagues
7
Mobile number not appearing on Full-Time
What roles do my contacts need to merge from WGS to Full Time?
Selecting Primary Contact's In Full Time
Full-Time error message on login "Role ended 30/06/2020"
Changing Manager's Contact Details
See all 7 articles
Editing Divisions, Clubs & Teams
4
Changing a team name in Full-Time (Leagues)
Removing a team from a division or competition
Creating a division
Adding a team to a division
Players not transferring from Full Time to Whole Game
0
Full-Time
Full-Time Login
5
Cannot pass Terms & Conditions Page
Full-Time is stating my role has ended
How to Log in to Full Time - Team Administrator
Full Time Login - League Administrators
How to Send a New login Invite To Team Administrators in Full Time
Full Time Setup
7
Adding Logos
How to Lock a Season And Set It As The Default Season
Editing access for league/team officials
Approving and Locking Results and Statistics
Team Admin Results and Fixture Options
See all 7 articles
Email Notifications
9
My Team admin's aren't receiving email notifications
Verifying an Email Address
Email notifications
Auto-Email Reminders
Email Groups
See all 9 articles
SMS
2
Adding a SMS Result Contact
Searching the SMS History of a League
Player Statistics
3
Entering Player Statistics on Full Time
Creating League Team Marks
Hiding players from Full-Time
Referees
8
Assigning Officials
Referee Linking to Whole Game System
How to View Marks for Officials
Referee Linking / Add referee from WGS isn't available for my league?
Official Marks Summary
See all 8 articles
Downloads
1
Downloads
Results Management
11
Results and Stats
Points Per Game Calculator - COVID 19 Release
Completing Match Returns on Full-Time (Match Stats, Results Sheets)
Mass voiding fixtures - COVID 19 Release
Fast Results Entry
See all 11 articles
Fixture Management
10
Full-Time not releasing SMS/Stats Entry for Other Fixtures
Creating FA Competition fixtures within Full-Time
Using "Other Fixtures"
Fixture Postponement
Hiding Fixtures
See all 10 articles
County Cups (County FA Guidance)
3
(County FA Guidance) Setting up County Cups
(County FA Guidance) Cup Draws & Creating Fixtures
(County FA Guidance) Adding teams to County Cups
The FA Matchday App
Downloading The App
3
Downloading the Matchday app - For Android
Downloading the Matchday app - For iPhone
Use the app on your tablet
Getting Started
6
Getting Started With Matchday
How to invite your team to Matchday
Uploading email addresses for your players
Removing players from Matchday App
Customising The FA Matchday App
See all 6 articles
Matchday Login
3
Logging in
Invalid user error
Sorry, we couldn't find your teams
Pre-Match
4
Setting up a match on Matchday
Setting or updating your fixture availability (for players and parents)
Selecting your squad
How to postpone a match
During a Match
5
Live Match View
Recording a goal
Recording An Opposition Goal
Adding bookings in the live match view
Adding a substitution
Post-Match
3
Submitting Your Match Report to Full Time
Referee marks
FA marks
Payments with PayPal
22
Setting your club up on PayPal for Matchday - 1-8 teams
Setting your club up on PayPal for Matchday - 9+ teams
Payments Overview
Setting up an annual fee - One off payment
Setting up an annual fee - Monthly payments
See all 22 articles
In-App Payments
3
Getting your team to pay for a match (Manager/Coach)
Paying for your match fee (Player/Parent)
Recording a cash payment (for managers/coaches)
Other
7
Switching between player, parent and coach/manager roles
How to set up training sessions and friendlies
Turning your notifications on or off
Setting up social events on Matchday
Ensuring you have an unique email on your FAN
See all 7 articles
Events Platform
Logging In
6
How to Log In to the Events Platform
Reset Your Password
Creating an Account
Adding a Youth to Your FA Account
Applicant Accessibility
See all 6 articles
Applications
4
Your Applications
Wildcats Application Flow
Just Play Application Flow
Just Play For Students Application Flow
Editing Applications
2
Editing Approved Applications
Common Fixes in the Application
Events
2
How to Create an Event
Event and Session Clarification
Editing Events
4
Editing Age of an Event
Edit Event Details
Editing Dates of an Event
Editing Venue of an Event
Sessions
3
Adding Sessions
Cancelling Sessions
Sharing Sessions
Editing Sessions
3
Editing Sessions
Adding/Editing Staff Members
Editing Session Time and Dates
Participant Booking
2
Booking onto a Session
Participant Not Pre-Booked
Participant Attendance
3
Messaging Participants
Viewing Participants
Recording Attendance
The Digital Gym
Online Meetings
12
Running an online AGM - Best Practice Guide
Keeping your meeting safe
Accessing Microsoft Teams
MS Teams Live Events (250+ Attendees) - Accessing the call
Signing up to MS Teams free
See all 12 articles
Using MS Teams
2
Downloading the Microsoft Teams App
MS Teams - The Basics
Player Stats Emails
11
What are player stats emails?
Why are The FA sending these emails?
What information do Player Stats emails contain?
How do I ensure players in my club receive player stats emails?
Which team do the team stats relate to (e.g. what if players are dual registered)?
See all 11 articles
WGS Safeguarding
Technology For Club Welfare Officers Webinar
1
Webinar Recording - Technology For Club Welfare Officers
DBS
3
Adding your GBG PIN to WGS
Initiating a DBS through Whole Game System
Completing DBS Initiation - Applicant
Club & Team Officials
5
Adding A Club Welfare Officer
See your safeguarding qualifications in My Account
Adding a Team Official
Using the Safeguarding Tab
Removing An Official
League Safeguarding
1
League Safeguarding Tab
Preparing for 2021/22
Player Registration + Email
14
Who will this apply to?
Not everyone has an Email, how will those players register?
Can a league still use paper forms?
What is being done to sort the problem of players with multiple FAN Numbers?
Will there be space to ask for medical issues or do clubs still need to do this manually?
See all 14 articles
